Barry creates appealing, accessible learning materials that help learners to master new concepts and skills—in leadership, sales management, sales, and customer service training. His award-winning work includes videos, case studies, workbooks, toolkits, simulations, and e-learning activities for some of the most successful companies in the world. His high technology experience is extensive.
Barry's recent client work includes:
- Northrop Grumman
Through his projects, Barry has amassed considerable expertise in performance leadership, team effectiveness and team leadership, account management, customer service, customer service management, problem-solving, and change management.
With a B.A. and M.A. from Harvard, Barry has also written (and ghost-written) best-selling books on topics ranging from divorce to pet detectives to higher education to interpersonal relationships. He was also the primary writer on many of Zenger Miller's award winning frontline supervisory and management development solutions.