Press Release, February 7, 2018
The BE GREAT LLC Academic World Tour heads to Virginia
The paper titled “In the Eyes of the Beholder: HR Managers Stereotyping when Assessing Others” will be presented at the 2018 International Research Conference in the Americas held in Richmond, Virginia from February 14 to 17, 2018. The paper was co-authored by John Rovens, CEO of BE GREAT LLC; Andrew Rovens, of BE GREAT LLC; Darlene Russ-Eft, professor of Adult & Higher Education in the College of Education; and Laura Boehme, a doctoral student at Oregon State University.
The paper, to be presented by Professor Russ-Eft, discussed the ways in which the stereotypes and biases of human resource (HR) managers influence their perceptions of front-line manager effectiveness. It elaborated on the critical role of HR managers in determining the skill level and training needs of these front-line managers, who oversee the day-to-day operations and develop their employees. The researchers gathered data through surveys of HR managers, front-line managers, and the managers and subordinates of the front-line managers; in addition, in-person interviews were undertaken with selected HR managers. The findings indicated the HR managers view front-line managers as ineffective. The paper examined the ways in which these views contribute to stereotyping by HR and may lead to reduced support given to training of front-line managers.
Recommendations from the study suggested the importance of HR’s role in providing unbiased assessments that would lead to needed training and development of front-line managers.